If you are having problems, first of all check the Videomate section of the FAQ to see if the fix to your problem is there, if this doesn't help please try UPDATING videomate.
We frequently update our software, and especially after launch there can often be several updates a day, so please try to update before submitting a ticket.
If that doesnt work please submit a ticket.
Make sure you include your Wordpress URL
And you username and password so we can login and check out what might be going wrong for you.
Please try and be as detailed as possible in describing your issue so we can help you as fast as possible.
Screenshots are often useful to illustrate problems!