1. How to fix most plugin issues.

First of all please make sure Wordpress is fully up to date.

Also most issues can be fixed by updating your plugin.

We release a lot of updates, particularly soon after launch, sometimes even several in one day.

So please make sure your plugin is fully up to date before submitting a ticket.

To do this go to your list of installed plugins in your wordpress dashboard.

Then next to your plugin you will see a link saying "check for updates", please click this link to check you have the most up to date version, and then update if required.

if you cant activate the plugin to update it through wordpress, please try deleting it, then re- download the  the plugin download page and install that. This will also update the plugin for you

If you do already have the most up to date version and its still not working, or you cant figure out how to update, please get back to us and with your wordpress login details and we will look into it further for you.

We'll need:

Your wordpress site URL
admin username
admin password

If you dont feel comfortable giving out your currrent admin login, please consider creating a new temporary one for me to use but please ensure it has full admin rights.

Please try and be as detailed as possible in describing your issue, We need as much info as possible to be able to help. Screenshots are often a very good way of describing what is going wrong.

Have more questions? Submit a request

29 Comments

  • 0
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    Steven Serpa

    where t

    yhe link to dl the plugin

  • 0
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    Josua Mueller

    I get following problem when i try to auth facebook

  • 0
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    Partha2405sarathi

    Yes, I am also getting the same problem for the plugin auth with facebook

  • 0
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    Neil White

    Hi I am waiting for reply to ticket it's been over a week now. Not good

  • 0
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    Carlostargon

    Plugin disable the TEXT field on page or blog.. I cannot edit or add content to my blog once the paymember plugin is active!
    what happen?

  • 0
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    Carlostargon

    Where is the link to update the plugin or downloa it?

     

  • 0
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    Carlostargon

    Hi the plugin version on your site still Version 0.7.0 | By Dan Green

    I download, check for updates and no updates available

    And still blocking field edition on PAGE creation...

    what happen?

     

  • 0
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    Kathleen Howard

    I bought the pro and developer version of video mate, it wont even download, cant even use it?? 

  • 0
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    Alan

    My site is still not working. I never saw a plugin, just a theme.  Is there a plugin, too?  

  • 0
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    Carlos Alberto Balarezo Alva

    También tengo un gran problema porque el Video Mate en mi sitio y todo se ve negro oscuro en el tema cuando el sitio es como un negativo de la fotografía, y aunque elimine el tema que está por defecto de WordPress y también eliminar el video y volví un subir en V.2.0 que es el último que descargué. al cargarlo y activarlo, ¿qué cree que se devuelve a la versión anterior? Eso es imposible. También configuré todo, desde video un video, paso a paso. y todavía no funciona correctamente. Es por eso que pedí el apoyo de Dan. https://chefmasterperu.com 1.

  • 0
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    Carlos Alberto Balarezo Alva

    dentro del tablero de wordpress No hay opción para hacer clic y actualizar el tema como es normal y es imposible descargar y cargar una nueva versión y activar el tema se transforma en la versión 1.0.5

  • 0
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    Nora Maaris

    Hi.
    I installed the Fan Automater plugin in wp. The problem , I can't do the setting since the page seems auto change to google search. How to fix it?

  • 0
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    L Kempson

    Purchased WP Auto Ranker installed plugin and don't get any options to setup when I click on general setup I only get cron screen other setup options are missing, Updated plugin and theme still not getting options to setup. raised this call thursday still no response.what sort of support is this? will be requesting a refund very soon if you don't look at my ticket 

  • 0
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    Pat B

    I have the same issue L Kempson above wrote. I only get the cron screen and the other set up options are missing. The video that you advertised in has the spinning section on top of the cron but I don't have that.

    I also used the cron settings in my control panel and tried to use BOTH links but still nothing was automatically posted to my website! 

    I copied and paste content on to my site to see if I could use the spinner and I can't. The content doesn't even preview or pop up on the website when published! 

    I just upgraded yesterday. I will be requesting a refund very soon if none of this is handled. 

  • 0
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    Paul Ceppaglia

    Add me to the list...I purchased WP Auto Ranker Pro. Followed the installation instructions. Go to Settings, and I see only the cron screen...no other setup options (e.g. no Feedly options).

    I opened a support ticket and still haven't heard a reply.

    So far, a pretty bad experience. The bare minimum expected customer service would be an acknowledgement of receipt of the support ticket.

    I too will be demanding a refund if there isn't an update soon.

  • 0
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    Pat B

    So support emailed me an updated plugin. This is what I did...

    I updated my PHP settings in the control panel, wiped the OLD plugin (WP autoranker pro) clean from my wordpress website and control panel deleting any file and cache associated with it and installed the new plugin that was emailed to me. (When I purchased autoranker pro I took the base autoranker off)

    I mentioned that this updated plugin was NOT the pro version and I couldn't use campaigns or test cron because I am limited to what I can do in the base plugin.

    Didn't receive a response... 

    To the credit of support, the updated plugin that was sent to me did seem to work for about 10 post. One of my posts got spun while the others did not...

    After those 10 post no more posted. I again, deleted everything and did a fresh install and still nothing.

    I also couldn't copy and paste text from a website and place it on mine and spin it. When I tried that and clicked preview the page was blank until I unchecked the spin option.

    I am requesting a refund, I put enough time and energy into having this work on my sites. I also created a BRAND new website with a domain to test it and I got the SAME outcome. Plus the weekend is when I do all of my work and I could not wait to get started on a couple of projects but I am left with no response.

    There's a plugin called newsomatic on codecanyon that seems to do pretty much what this plugin can do and isn't limited to a oto1 or any of that.

    I mean no animosity in my post but I was pumped for this plugin and I am disappointed... I emailed support with copies of my receipts and I will be looking forward to receiving both of my refunds promptly.

    Thank you! 

    Edited by Pat B
  • 0
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    J Steward

    I guess I'm another possible victim here...can't get AutoRanker to work at all.  Have followed all the instructions, and there was no update available.

    It's just not doing what it's supposed to.  Wish it would, I was looking forward to it.

    Will be submitting a refund request if I can't get it to work in the next 24 hours.

  • 0
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    Moni Arora

    I bought WP Auto Ranker and set up the settings as instructed however when I searched for content sources for the keyword Affiliate Marketing I got a blank screen...

     

     

    I then tried images from Pixabay for the same term Affiliate Marketing and again says NO images found. I have been using Pixabay for nearly 2 years to get images for affiliate marketing so I know images do exist on Pixabay!

     

    So far, I am not impressed with this plugin. I hope support can assist otherwise no choice but to ask for a refund or raise a dispute through Paypal... 

  • 0
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    Rajbirsingh Club

    WP AutoRanker and WP AutoRanker PRO both do not work

    Number of requests sent to the support, but no response.

    Support section in the menu of the plugin is totally empty.

    Vendor has supplied unfinished product or without adequate testing at his end.

    I would prefer refund, since they don't even bother to respond to clients.

    Will have to raise dispute through PayPal and also request PayPal to blacklist this vendor so that others are not cheated.

  • 0
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    Chris
     
    I just purchased WP News Ranker. Setup was easy. All seemed fine.

    When I went to Sources, they were inactive and could not be activated.

    Has anyone else had this same issue. If so, please assist. Hopefully the developer will chime in.

    Thanks in advance.

    C

  • 0
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    Chris

    Rajbirsingh Club have you resolved your issue? Received support? or did you have to dispute with PayPal. I hope that it is not the latter. I would love for this plugin to work.

    Thanks.

     

  • 0
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    Chris

    Hello Dan Green,

    I just purchased the plugin. The version for download is 1.0.0. It does not work.

    It appears that 1.0.1 might fix the issue but when I attempt to upgrade it takes me back to an older version. Files are attached.

    Can you please update to the file on the server so that we can properly update. If now can you update the file with JVZoo where I purchased the plugin Thank you.

    Edited by Chris
  • 0
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    Excadz

    Having issue with WPNewsRanker!!!

    Everything works fine but wont pull posts (Latest News). News sources are fetched and saved but when I try to get posts it sits on "Loading" for hours and hours. I know in the training it says that the initial load might take some time depending on the number of sources and keywords but this is ridiculous. I tried yesterday after buying plugin and today again. No results. Is there something I'm missing? 

  • 0
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    Chris

    Hello Excadz,

    what version of the plugin are you using?

  • 1
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    Excadz

    Version 0.7.3

    Is there another version? I checked for update and it says that there is no update 

  • 0
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    Chris

    The download is 1.0.0 but it doesn't work. I suspect that the latest 1.0.1 will. At least I hope that it will. The problem is that when I update via Wordpress it resorts back to 0.7.3.

    I suspect that with a little support from the developer these issues might be resolved. The plugin is a good one if it actually works.

  • 0
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    Partha2405sarathi
  • 0
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    Chris

    Thank you Partha,

    I wish I'd seen your review before I purchased. I've never had such a bad experience with a plugin.  I've had some that work only partly and I keep them anyway.

    This doesn't work at all. I wouldn't mind if the content wasn't fully readable. I could go in and edit that myself. In fact I'd prepared to do that but I can't even get it to work.

    I began a dispute via PayPal. It's the first time I've ever had to do that and I've been purchasing plugins for many many years. 

    So unfortunate. I had hopes for this plugin.

     

  • 0
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    Chris

    I will give Dan Green the benefit of doubt. Hopefully he replies and remedies the problem. If not, I'll have to go forward with the dispute. I hope this does not have to happen.

    UPDATE: The plugin has in fact been updated. I was actually uninstalling the plugin moments after I requested a refund. On a last ditch attempt, I pressed update and to my surprise, it updated. It's now version 1.0.2.  I am able to activate sources.

    A little communication is all needed. I'm not sure if the plugin will work but there is activity and that's promising.  Will update if it works.

    Edited by Chris
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