1. How to fix most plugin issues.

First of all please make sure Wordpress is fully up to date.

Also most issues can be fixed by updating your plugin.

We release a lot of updates, particularly soon after launch, sometimes even several in one day.

So please make sure your plugin is fully up to date before submitting a ticket.

To do this go to your list of installed plugins in your wordpress dashboard.

Then next to your plugin you will see a link saying "check for updates", please click this link to check you have the most up to date version, and then update if required.

if you cant activate the plugin to update it through wordpress, please try deleting it, then re- download the  the plugin download page and install that. This will also update the plugin for you

If you do already have the most up to date version and its still not working, or you cant figure out how to update, please get back to us and with your wordpress login details and we will look into it further for you.

We'll need:

Your wordpress site URL
admin username
admin password

If you dont feel comfortable giving out your currrent admin login, please consider creating a new temporary one for me to use but please ensure it has full admin rights.

Please try and be as detailed as possible in describing your issue, We need as much info as possible to be able to help. Screenshots are often a very good way of describing what is going wrong.

Have more questions? Submit a request

9 Comments

  • 0
    Avatar
    Steven Serpa

    where t

    yhe link to dl the plugin

  • 0
    Avatar
    Josua Mueller

    I get following problem when i try to auth facebook

  • 0
    Avatar
    Partha2405sarathi

    Yes, I am also getting the same problem for the plugin auth with facebook

  • 0
    Avatar
    Neil White

    Hi I am waiting for reply to ticket it's been over a week now. Not good

  • 0
    Avatar
    Carlostargon

    Plugin disable the TEXT field on page or blog.. I cannot edit or add content to my blog once the paymember plugin is active!
    what happen?

  • 0
    Avatar
    Carlostargon

    Where is the link to update the plugin or downloa it?

     

  • 0
    Avatar
    Carlostargon

    Hi the plugin version on your site still Version 0.7.0 | By Dan Green

    I download, check for updates and no updates available

    And still blocking field edition on PAGE creation...

    what happen?

     

  • 0
    Avatar
    Kathleen Howard

    I bought the pro and developer version of video mate, it wont even download, cant even use it?? 

  • 0
    Avatar
    Alan

    My site is still not working. I never saw a plugin, just a theme.  Is there a plugin, too?  

Please sign in to leave a comment.
Powered by Zendesk